We're happy to answer questions you may have.
Our Customer Service phone is available between the hours of 8:00AM to 4:00PM CST, Monday - Friday. We can be reached by phone at 507-479-4074.
You may also fill out the form below at any time if you need assistance. We will respond back to you via email within 24 hours (excluding holidays and weekends).
Make sure you are logged into your DM account.
Go to your profile in the top right corner of the screen.
Scroll down and find the order you placed that includes the item(s) you would like to return/exchange.
Click “Return Items?” on the appropriate order.
Fill out the form with as much information as possible (Circumstances, desired exchanged item specifics, etc.).
You should receive authorization for your return/exchange within 24 hours (excluding holidays and weekends).
Follow the instructions given upon authorization.
**For exchanges you will be required to pay for return shipping. You will receive an email from our Custom Service Representatives with an invoice link to be completed for the shipping costs or any other cost difference within the exchange transaction**
**Once you have put the request in, we must approve it, after it is approved you will receive an email with return instructions**
If you do not have a DM account and wish to make a Return/Exchange, please fill out the General Inquiry form listed above and we will assist you.
For Policy information on Returns & Exchanges, click here.
For Warranty or Repair Questions, please fill out the form below. For Policy information on our Limited Lifetime Warranty, click here.
Defense Mechanisms is proud to offer members of the Military and Law Enforcement a discount on our products. Please create an account as well as fill out the form below. Once complete we will unlock access to exclusive discounted pricing. Thank you again for your service!
BECOME A DEALER
Thank you for your interest in Defense Mechanisms and our line of products. Please fill out the form below. Once complete a representive will reach out to finalize the application process. Thank you again for your support.
BULK DEPARTMENT OR AGENCY ORDERS
Thank you for your interest in Defense Mechanisms and our line of products. Please fill out the form below. Once complete a representative will reach out to finalize the application process. Thank you again for your support.