All Defense Mechanisms products are made to order and will have a lead time. Lead times are posted on each product page.
For domestic orders in the USA, we ship with USPS Priority 2-3 day delivery. For international shipping, we use FedEx International (unless otherwise noted by the buyer). Customers are responsible for any import duties, taxes or fees.
Order Change and Cancellation Policy
Standard items can be canceled or changed with a full refund issued, as long as the item has not been shipped. Once an item has shipped, the Return Policy applies.
Custom items can be canceled or changed, and you can receive a full refund if the request is received prior to the start of production. Production start times are variable, so you will need to contact our customer service department to determine the status of your order; they will be happy to assist you in this process. Any items that have started in production, may not be cancelled or changed.
If you'd like to change your order, reach out to customer service, and we will assist you.
Our return policy varies depending on the type of product you purchase. The below policies are for items you wish to return new and unused. We do not accept returns of used items. For details regarding warranty issues, see our Limited Lifetime Warranty.
Standard items can be returned for a full refund within 30 days of shipping. Items must be new and unused, with any included tags still attached. Any items with visible signs of use, or noticeable odors, will not be accepted. You must reach out to our customer service team to receive return approval prior to shipping any items back. All approved items must be shipped within 7 business days of receiving return approval. The customer is responsible for any shipping expenses involved. Refunds are given in the original method of payment.
Custom products cannot be returned and are nonrefundable.
We will repair or replace, at our option, any damaged product covered by our Limited Lifetime Warranty, free of charge. If we determine the warrantied item is irreparable, we will replace it with the same, or similar, item at our discretion. If we cannot repair or replace the warrantied item, we will issue you a refund for the original purchase price or the last known price if the purchase price cannot be determined. If a refund is issued more than 60 days from the original order date, you may be required to set up a PayPal account to receive the funds.
When you have an item that needs repair, contact us and send pictures of the issue. We'll do our best to assess the damage and determine if this is something you can easily do at home, or it's something we need to do in our shop. It's rare, but sometimes a product can't be repaired because of extreme damage.
Repairs for damages outside of our Limited Lifetime Warranty incur a base charge of $60, which covers the first hour of work, most materials, and return shipping back to you. If the repair takes longer than an hour or requires significant materials, additional charges may apply. Repair charges are billed to you via PayPal invoice. You are responsible for all shipping charges.
You must contact our customer service team to receive repair approval and instructions prior to shipping any items to us for repair. When sending an item in, include a note detailing the work to be done and include your name, order number, email address, and the address where you'd like to receive the repaired item.
Items sent in for repair must be reasonably cleaned, if an item is too dirty to handle or repair, we will send it back without doing any work.
Limited Lifetime Warranty
Defense Mechanisms warrants its products will be free from defects in materials and workmanship to the original owner for the lifetime of the product.
If a warranty claim is validated, we will repair, replace or refund, at our option, the damaged product.
Our Limited Lifetime Warranty does not cover damage caused by normal wear and tear, accident, lost or stolen items, improper care or cleaning, non-standard usage, negligence or aftermarket modifications.
“Lifetime of the product” means the lifetime of the components, fabrics, and materials of the warrantied product. Materials and components wear out, deteriorate and fade over time, depending on the product’s exposure to the elements and how the product is used and cared for. Our warranty does not cover products that fail or are damaged due to wear and tear.
Your personal information, including all contact information is held as strictly confidential. We will not sell or rent any of the information you provide through this website. We may have to call or email you from time to time to get clarity on an order detail or to provide you with order updates. We will do so only when it is absolutely necessary and we will not abuse this privilege. We will not publish the details of your order or item details on the exterior of the package so as to help avoid theft in transit.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.